Cancellation and Refund Policy

You may cancel a self-service subscription through the billing portal. Cancellation normally takes effect at the end of the current paid billing period, and access then returns to the applicable Free limits. Signed orders may specify different terms.

Subscription fees are generally non-refundable once a billing period begins, except where required by law. We will review requests caused by duplicate charges, billing error, unauthorized payment or a material service failure reported promptly.

Submit /contact with topic “billing” within 14 days of the charge. Include the organization name, invoice identifier and reason, but do not send card numbers or credentials. We target an initial response within five business days.

During the Beta, a past-due subscription may be reduced to Free limits immediately. Restoring payment does not guarantee recovery of artifacts already removed under the applicable retention policy.